We have now enabled an online form to request refunds for training fees.
This has been a long-awaited feature since we started doing online payments over a year ago. This form will hopefully reduce the amount of manual work for our volunteers.
The Cancellation, Refund and Suspension Policy has not changed.
Refunds will still be issued on a case-by-case basis, and the preference would be to apply payments to the next training event rather than lose people’s money to online transaction fees.
The Training Fee Subscriptions and Online Payments Guide and FAQs have been updated in line with the new form.
In summary, only the method to request refunds has been changed – now it’s a form, and not an email.
Thanks again to everyone who has made our lives easier by using the online payments platform!