Refund and Returns Policy

Cancellation, Refund and Suspension Policy

Suspending Training Subscriptions

Students must self-manage suspensions of their training subscriptions, it is effective immediately. Only one suspension per subscription period is allowed. It is up to the student to reactivate when they wish to return to training. There is no time limit to the suspension.


Cancelling Subscriptions

Students must self-manage cancellation of their training subscriptions, it takes effect at the end of the current subscription period. No pro -rata refunds are provided. Students can reactivate the cancellation up until the end of the subscription date.

If a student requests a suspension or cancellation to be done on their behalf, which could have been self-managed, an administrative flat fee of $10AUD will be taken from any refund amount to cover transaction costs.


Refund Policy

Dojo Training Subscriptions

In general, refunds will not be given as students are able to self-manage their subscriptions. Students can suspend or cancel their dojo training subscriptions until they want to resume/restart it. It is the student’s responsibility to understand these options and make the necessary changes to their subscription before the class starts.

Refunds will only be considered on a case-by-case basis. Students who feel they have justification for a refund must apply in writing to Medical certificates or other relevant evidence may be requested. If appropriate, your local instructor may be consulted about the requested refund. Depending on the individual circumstances, either a full or partial refund may be granted. Where refunds are made, bank and transaction fees will be deducted from the refund amount.

TTC/Special Days of Training

All requests for refunds of TTC/Special Days training fees must be applied for in writing to Requests must be made within 14 days of the TTC/Special Day.

In general, instead of refunding the training fee, the preferred method would be to authorise the student to train at the next TTC/Special Day at no/reduced cost. If granted, the student will be sent an email with the conditions, which they will be asked to show at the next TTC/Special Day that they wish to train at.

Depending on the individual circumstances, partial refunds for TTC/Special Day training fees may be granted on a case-by-case basis.

Childrens’ Term Fee

No refunds will be given for individual classes missed during the term. If there are exceptional circumstances, requests for term fee refunds must be applied for in writing to

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